Friday, May 29, 2009

TeamViewer

If you ever try to help relatives or friends fix their computers over the web, you need to know about Teamviewer.

It's like a whole host of other remote-desktop apps, but in the scenario that you're trying to help somebody over the phone...this one has 2 distinct advantages.

1 - It's free
2 - It has a "quick server" app.

So it works like this, you -- the helper man -- download the full version.
Then you have your person who needs help download the 'viewer only' version. You can find links to these by hitting "Extras->Invite Partner"

So they download the "QuickShare" version of Team viewer. They DO have to download and run a program, but they DON'T have to CONFIGURE or INSTALL anything.

They open the program that you send them a link to, and give you a code from it. You punch the code in on your side and voila! Instant screen share.

I was previously using LogMeIn for these kinds of things, and LogMeIn is still handy if you are helping 1 specific person a lot, because it runs in the background so you can take control without the other person actually having to do anything. I use LogMeIn, for example, on my moms computer...then if she's having a problem I can either help her right then or, depending on the problem, I can log onto her machine in the middle of the night (When she is asleep and I am not) and fix it.

LogMeIn is a bit tricky to install though...

Here's an idea though, if there is somebody who you think would be a good LogMeIn canidate...you can use Teamviewer to remote into their system and install LogMeIn for them!


Finally, if you and your person-in-distress are on a Mac, the iChat screen-sharing trumps all these solutions...but 9 times out of 10 the remote person doesn't have their iChat setup right. So again, you could use Teamviewer to login and help them setup their iChat, and then switch to the iChat screen sharing.

and FINALLY FINALLY...if their problem is internet connection related, none of this will work. But you knew that already.

Thursday, May 21, 2009

WiFi at SLCC

If you search around on the internet, it would have you believe that to use the WiFi on SLCC campus, you have to go the library and be 'activated.' This is simply not the case.

I can't speak for PCs, your instructions might be a little different.

Also, there may be more than 1 way to do this, I am just presenting one way.

But here's how you can get on.

Click your airport menu, click "Join other network..."

For the network name type in "SLCC_SSID" (Case sensitive)

(And I know that you are typing the name of a network that was in the list, but for some reason if you pick it from the list, it won't let you pick the LEAP security type. When you pick "Other Network" however, you can pick LEAP. It's just a little workaround)

For the Security pick "LEAP"

For the username/password use your Mypage login info.

Make sure to pick "Remember this network." Voila! Should work.



You can also connect from an iPhone. Go to the WiFi preferences, pick "Other Network" fill in SLCC_SSID and then pick WPA2 enterprise as the security type.

Enjoy.